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Case Study

A global learning company’s fast CX migration

A global learning company’s fast CX migration

A global learning company’s fast CX migration

Cognizant
Pages 3 Pages

A leading global education company faced critical operational strains when surging remote learning demand overwhelmed its aging, on-premises contact center infrastructure. To conquer this urgent challenge, Cognizant software helped execute a rapid, seamless migration to an advanced cloud-based platform. This robust digital transformation safely transitioned 6,400 agents to the new environment while cutting infrastructure costs by five percent. Achieving 99.9 percent platform uptime, the modernized system now smoothly handles nearly six million annual support calls, empowering educators and students with uninterrupted, reliable communication channels.

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