A Belgian university hospital needed to modernize its outdated communication infrastructure to meet high medical and operational standards. Both the contact centre and medical staff were relying on legacy systems that no longer supported fast, reliable, and clear communication, which is critical for doctors and nursing teams in daily clinical work. To address this, a comprehensive unified communications solution was designed and implemented. The modernization equipped employees with new VoIP phones and softphones while integrating existing patient room devices. The result was improved communication efficiency, reduced stress for staff, and better coordination of care, ultimately supporting the hospital’s goal of delivering better patient outcomes through reliable, modern communication tool

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