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Case Study

Adopting modern core platform drives Medicare plan growth

Adopting modern core platform drives Medicare plan growth

Adopting modern core platform drives Medicare plan growth

Cognizant
Pages 4 Pages

To successfully migrate over three hundred thousand senior market administration members and expand its lines of business, Blue Cross and Blue Shield of North Carolina partnered with Cognizant. Cognizant software, featuring the TriZetto Enrollment Administration Manager and Facets core administration system, helped modernize the insurer's platform and elevate the overall member experience. This powerful technological upgrade delivered exceptional operational results, including an eighty-five percent enrollment first-pass rate, automated correction of sixty-one percent of data fallouts, and the complete elimination of duplicate records. Ultimately, Cognizant software empowered the healthcare provider to drive robust Medicare plan growth and streamline complex administrative workflows.

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