Aeroflow Health Leverages Five9 AI for Self-Service & Custom Summaries
Aeroflow Health Leverages Five9 AI for Self-Service & Custom Summaries
2 PagesAeroflow Health adopted Five9 to unify fragmented systems and improve patient interactions across voice and digital channels. AI agents automated common inquiries, reducing call volume by up to 15% and lowering handle times. GenAI-powered summaries standardized documentation and reduced after-call work across business units. Custom IVR flows and CRM integration ensured secure authentication and consistent experiences. Five9 enabled Aeroflow to scale self-service responsibly while preserving human support for complex patient needs.
