VSP Cuts Costs and Empowers Self-Service for 12M Customers
VSP Cuts Costs and Empowers Self-Service for 12M Customers
2 PagesVSP Vision Care modernized its contact centers by moving from an on-premises system to the Five9 Intelligent CX Platform. With more than 95% of calls handled through AI Agents, VSP transformed self-service into the front door for customer engagement. Five9 enabled VSP to manage AI workflows in-house, significantly reducing costs and IT dependency. The cloud platform supported a fully remote workforce, improved agility, and saved millions in upgrade expenses. Five9 empowered VSP to scale personalized, efficient service for millions of members worldwide.
