Alzheimer’s Society (UK) improved its contact center operations by implementing NICE’s CXone Mpower through partner FourNet. This versatile, omnichannel, cloud-based solution addressed the charity’s unique needs in fundraising and dementia support, overcoming challenges faced with previous inflexible vendors. Guided by input from those with lived dementia experience, CXone Mpower delivered strong user acceptance and enhanced service delivery, enabling Alzheimer’s Society to provide crucial support and connect more effectively with its communities.

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