Case Study

AMIDAR HOUSING AUTHORITY: INCREASED EFFICIENCY OF HOUSING INSPECTIONS AND ACHIEVED CUSTOMER SATISFACTION

AMIDAR HOUSING AUTHORITY: INCREASED EFFICIENCY OF HOUSING INSPECTIONS AND ACHIEVED CUSTOMER SATISFACTION

Pages 2 Pages

Amidar, Israel’s National Housing Authority, employs over 500 staff to serve 70,000 families, maintaining 70,000+ housing units annually through routine inspections and repairs. Inspection teams historically relied on paper forms and clipboards to collect tenant info, property requests, visit notes, payment status, documents, photos, and signatures—then returned to the office to manually type and upload everything into their legacy Oracle Forms application, causing delays and errors. AuraPlayer software mobilized the system, enabling on-site digital capture and real-time submission, streamlining workflows, boosting accuracy, accelerating processing, and enhancing overall housing maintenance efficiency.

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