SUCCESS STORY Asurion Industry • Technology • Insurance Solutions • OpenText TM Qfiniti • OpenText TM Explore • OpenText Implementation and Support Service Services • OpenText Professional Services Asurion boosts contact center efficiency and customer service OpenText Qfiniti and OpenText Explore enable data analysis that delivers business value at big data scale “We thought it was going to take 90 days to launch a speech analytics engine for a new advocacy program, but with the help of the OpenText leadership team, it was accomplished in the kickoff meeting.” Tracey Strassner Sr. Director of Customer Solutions, Technology Planning and Operations Asurion Results Increased quality assurance productivity by 60 percent Improved IT operational efficiencies Greatly reduced dura

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