Atento, one of the world’s largest BPOs, migrated its global contact center operations to Five9 to improve agent experience, scalability, and service reliability. Previously constrained by on-premises systems and limited integrations, Atento adopted Five9 Global Voice and digital channels to support multilingual, multi-region clients. The cloud platform simplified onboarding, improved uptime, enhanced agent retention, and supported rapid workforce scaling. Five9 also enabled Atento to meet strict client SLAs while positioning itself as an innovative employer and CX partner capable of delivering modern, omnichannel experiences worldwide.

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