A major financial institution struggled to manage manual processes accessing high volumes of sensitive data across more than twenty-five diverse applications, including web, mainframe, and Pega BPM systems. To establish an enterprise automation strategy and roadmap, Cognizant software helped deploy advanced automation tools alongside skilled execution resources. This powerful solution reduced average handling times by twenty percent, slashed operational exceptions down to ten percent, and improved fraud-dispute return on investment. Furthermore, the strategic transformation successfully repurposed over four hundred full-time employees globally, saving twenty million dollars annually in direct and indirect infrastructure costs.

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