A large manufacturing company sought to simplify its complex internal procurement process for hardware such as smartphones, which was difficult for employees to understand and initiate. The digitisation officer aimed to create a more intuitive, automated approach that would reduce manual effort and confusion. To achieve this, a chatbot-based solution was introduced to guide employees step by step through the ordering process. The digital assistant asks for required information, explains options clearly, and automatically triggers the internal approval and ordering workflows. This automation streamlined procurement, reduced administrative workload, improved transparency, and enabled employees to request new devices quickly and easily without specialist support.

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