This case study introduces BC Transit, British Columbia’s provincial transit authority, which transports about 58 million passengers each year across 88 transit systems in 130 communities outside Greater Vancouver. BC Transit operates a diverse fleet of more than 1,000 buses, including heavy-, medium-, and light-duty vehicles, to deliver reliable public transportation services. Recognized as a Top Employer in British Columbia in 2021 and 2022, the organization is committed to providing rewarding careers, competitive compensation, and strong benefits for its workforce. Its employees are guided by core values such as safety, innovation, customer service, teamwork, trust, and respect, which underpin BC Transit’s operations and service delivery across the province.

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