A global biopharmaceutical company operating in nearly 40 countries faced complex voice challenges across analog, legacy digital, and Microsoft Teams systems while also dealing with outages from a major US carrier that put FDA compliance at risk. BCM One’s Pure IP Enterprise Voice impressed them with deep engineering support and the ability to integrate specialized systems. BCM One delivered Teams Operator Connect, analog support, and cloud PSTN routing, accelerating migration during COVID, completing the project ahead of schedule, simplifying telephony across sites, and achieving 25 percent cost savings while also guiding them to more affordable HIPAA-compliant recording options.

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