An international debt collection company sought to improve repayment rates by making repayment agreements more binding and effective. Traditionally, agreements made by phone were followed up with documents sent by post, where signatures were often delayed or never returned. To address this, the company introduced digital signatures that allow agreements reached during conversations to be signed immediately. This approach strengthens debtor commitment by formalizing agreements in real time and increasing identification with the agreed terms. The solution enables more direct, accountable interactions between service employees and debtors, reduces administrative delays, and significantly improves follow-through, ultimately contributing to higher repayment success and more efficient collection

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