Genesys helped Woolworths Finance Shared Services (FSS) transform its contact center by enabling a blended cloud and robotic process automation (RPA) solution. This modernization reduced manual inefficiencies, improving call response and payment dispute resolution times. Genesys supported Woolworths FSS in handling millions of transactions and queries annually across Australia, New Zealand, and Hong Kong, lowering operational costs while enhancing service quality and stakeholder satisfaction through smarter, more efficient customer interactions.

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