The Student Loans Company needed a more people-focused approach to major organisational changes after new operating models, systems, management structures, roles, and career pathways contributed to employee frustration and turnover. Bloom rapidly procured Gallagher through the NEPRO³ framework. Gallagher conducted an in-depth cultural and performance diagnostic, worked with 25 senior leaders and contributors, and developed a compelling organisational narrative that went through 25 iterations before validation. The resulting “Building Better Together” strategy aligned leaders, improved communication, and was reinforced through videos and workshops. Feedback averaged 4.34 out of 5, while 95% of leaders reported implementing at least some recommendations. During the engagement, voluntary turn

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