xMatters software revolutionized on-call management for Brink’s by automating major incident notifications, replacing manual calls and Outlook emails with group on-call schedules, precise IT stakeholder alerts, and executive communications. Location- and service-based subscriptions enabled targeted, efficient outreach, streamlining application incident alerting from one pilot to full rollout. This drove faster responses, eliminated manual processes, and enhanced coordination—transforming Brink’s incident handling into a scalable, reliable system that ensured business continuity across operations.

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