Global Utilities Company Uses xMatters to Minimize Costs and Drive Business Efficiencies

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xMatters software minimized costs and drove efficiencies for the global utilities company by powering critical incident management during IT emergencies. It maintained on-call schedules for support teams, triggered automated workflows for P1 incidents, and used templates to notify necessary teams while directing them to bridge calls. As a reliable disaster recovery fallback when Microsoft Teams failed, xMatters ensured seamless coordination, rapid evaluations, and uninterrupted operations—transforming high-stakes responses into streamlined, cost-effective processes.

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Global Utilities Company Uses xMatters to Minimize Costs and Drive Business Efficiencies

Global Utilities Company Uses xMatters to Minimize Costs and Drive Business Efficiencies

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