Genesys helped B&O Service modernize its contact center by implementing the Genesys Cloud™ platform, replacing costly on-premises systems with a unified, scalable cloud solution. This platform improved call routing across teams, supported multiple processes reliably, and enabled remote working capabilities. Genesys allowed B&O Service to easily scale its operations to match business growth and develop new features with minimal effort, enhancing overall efficiency and stability for the German housing industry service provider.

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