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CASE STUDY- ARRIVIA

CASE STUDY- ARRIVIA

CASE STUDY- ARRIVIA

Pages

5 Pages

Arrivia, a travel and leisure company formerly known as International Cruise and Excursions, provides a travel privileges platform that helps businesses offer booking, marketing, and customer service solutions to their members. Using an Avaya unified communications platform, the company set a goal to record 100 percent of agent and customer interactions while improving agent performance without reducing productivity. Arrivia adopted Encore to gain full visibility into customer engagements and support consistent service quality. By capturing all interactions and enabling performance analysis, the company strengthened agent effectiveness, improved training and coaching, and maintained high productivity while supporting its mission to help partners expand revenue and enhance customer travel e

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