Nice helped IC24 transform patient care by implementing Nexidia Interaction Analytics, enabling analysis of 100% of patient interactions instead of just 1.8%. This advanced technology improved safety monitoring, enhanced process measurement, and provided comprehensive sentiment analysis to better gauge patient satisfaction. Nice’s solution empowered IC24 to deliver more effective healthcare services across the UK, optimize virtual and in-person care, and strengthen overall patient experience through data-driven insights and improved operational oversight.

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