Nice helped Yapi Kredi enhance its customer relations center by expanding its use of the CXone Mpower platform, Interaction Analytics, and Quality Central. These solutions enabled the bank to analyze customer sentiment, optimize agent language, and identify missed sales opportunities beyond traditional CRMs. Nice’s analytics tools supported robust sales goals across various products, helping Yapi Kredi differentiate its customer experience and maintain high satisfaction levels for its 14 million active digital customers across 700 branches in Turkey.

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