Nice helped Optum transform its contact center operations in India by implementing the unified CXone platform, delivering advanced analytics, automation, and AI-driven capabilities. This modern solution replaced manual processes and unreliable tools, enabling seamless customer experiences at scale. Nice’s technology empowered Optum to optimize service delivery for global employers and government clients, enhancing operational efficiency, improving agent performance, and supporting a data-driven approach to customer experience management across diverse and complex environments.

Join for free to read