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Case Study

CASE STUDY: OTTAWA COMMUNITY HOUSING

CASE STUDY: OTTAWA COMMUNITY HOUSING

CASE STUDY: OTTAWA COMMUNITY HOUSING

Benbria
Pages 2 Pages

Ottawa Community Housing (OCH), Canada's fourth-largest social housing provider and Ottawa's biggest, manages 15,000 diverse homes—from apartments and townhouses to rooming houses—serving over 23,000 tenants including seniors, families, singles, and those with special needs across varying languages and cultures. With four offices citywide, gathering and managing tenant feedback was fragmented and inefficient. Benbria software revolutionized this by centralizing real-time feedback collection, enabling swift issue resolution, and fostering inclusive communication—enhancing tenant satisfaction, operational efficiency, and responsive housing management across OCH's expansive portfolio.

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