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CASE STUDY: SODEXO-TRINITY WESTERN UNIVERSITY

CASE STUDY: SODEXO-TRINITY WESTERN UNIVERSITY

CASE STUDY: SODEXO-TRINITY WESTERN UNIVERSITY

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Trinity Western University, with campuses in Langley, Richmond (British Columbia), and Ottawa (Ontario), serves about 5,000 students in small classes, emphasizing a student-centric experience. Sodexo manages food services across cafes and on-campus cafeterias, delivering quality, fresh food to busy students, faculty, and staff while upholding brand standards. Challenges arose in consistently gathering and acting on feedback to maintain high service levels. Benbria software addressed this by enabling real-time feedback from users, swift issue resolution, and actionable insights—elevating satisfaction, ensuring operational excellence, and reinforcing Sodexo's commitment to superior campus dining.

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