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Case Study - Swedish Poison Control

Case Study - Swedish Poison Control

Serviceaide
Pages 2 Pages

Swedish Poisons Information Center, handling over 77,000 annual emergency calls to inform Sweden's health sector and public on poisoning risks, symptoms, and treatments, adopted Serviceaide's Point-of-Business (POB) Platform. The solution integrated file server, document database, and ticketing into one comprehensive custom system, improving call handle time and efficiency during critical scenarios like child poisonings. This boosted employee satisfaction with its ease of use for rapid, reliable responses.

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