Case Study - Academy Bank

3 Pages

Academy Bank, part of Dickinson Financial Corporation with over $5 billion in assets and 100 branches, adopted Serviceaide's Point of Business Platform featuring Luma Virtual Agent, Luma Knowledge, and Asset Discovery Expert. The solution extended support across employees and customers, reduced case deflections and agent time, delivered over six figures in documented savings, published 100+ Luma skills, and improved CSAT for enhanced banking operations.

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