Case Study - Henrico

3 Pages

Henrico County Public Schools (HCPS), Virginia's sixth-largest division serving over 80 schools in a diverse community of 320,000, adopted Serviceaide's ChangeGear modules—including Service Request, Project Management, SQL Server Reporting, Incident ticketing, and CMDB—to enhance IT operations. The platform improved service desk efficiency, accelerated reaction times, and enabled better tracking of performance indicators and reporting for streamlined support across the expansive school system.

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