Case Study - Point Broadband

2 Pages

Point Broadband, a telecommunications provider deploying 100% fiber networks to underserved rural America, adopted Serviceaide's ChangeGear ServiceDesk, Self-Service Portal, and CMDB. The platform provided better visibility into workflows, change processes, and resource utilization, enhanced reporting and metrics, and reduced average time to repair (ATTR) from 18 hours to 4 hours within the first six months, improving operational efficiency and customer service delivery.

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