Case Study - Kent County

3 Pages

Kent County, Michigan's fourth-largest county and home to Grand Rapids, utilized Serviceaide's Point of Business Platform to streamline IT operations across 20 agencies employing over 2,000 staff. The solution enabled efficient tracking and updating of service issues, problems, and infrastructure changes, while managing technology requests from public works sites, county facilities building requests, and equipment preventive maintenance schedules for robust support of servers, networks, and devices.

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