Herning Municipality, Denmark's 13th largest with nearly 89,000 residents, adopted Serviceaide's ITSM solution to replace its outdated Lotus Notes knowledge base. The platform enabled quick and easy knowledge updates, integrated seamlessly with the primary service desk for effective workflows, improved overall efficiency, and boosted user satisfaction across IT support operations. This modern approach eliminated disconnection issues between tools, allowing the IT team to maintain current articles effortlessly. As a result, response times to municipal service requests shortened significantly, enhancing daily operations for staff and citizens alike.

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