West Tennessee Healthcare, a tech-forward, not-for-profit system headquartered in Jackson, TN, with 7,000+ employees nationwide (6,000 on the medical plan), originally established during World War II, needed innovative benefits tech to match patient-facing advancements. Facing active enrollment challenges, it sought a single platform for consolidated offerings and year-round engagement. Alight's Worklife® software delivered by modernizing technology, enabling seamless active enrollment, unifying benefits administration, and powering targeted communications. This drove higher participation, employee satisfaction, and sustained engagement, transforming HR into a strategic driver for the large Tennessee healthcare system's workforce.

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