A leading retail and service company in the European healthcare sector struggled with decentralized and outdated telecommunications systems that could not be centrally managed. Multiple telephony platforms, a lack of integration between computers and phones, and the separation of mobile and fixed-line communications created high operational complexity. As the organization continued to grow, even small changes required significant financial and organizational effort. Working closely with the in-house IT team, a centralized ICT strategy was developed to replace fragmented systems with a unified, highly available solution. The new approach simplified management, reduced costs, improved scalability, and enabled smooth, secure communication across the entire organization without operational dis

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