CUSTOMER STORY Industry: Scientific research Location: Geneva, Switzerland Size: 3,000 employees, plus 12,000 scientists CERN empowers scientists to advance global understanding of matter through improved services Annual service requests are now visible Drives service portal use company-wide Consolidates business and IT services onto a single platform CERN scientists decipher the composition of matter Accelerators that collide particles together at nearly the speed of light enable scientists from the European Organisation for Nuclear Research (CERN) to conduct vital global research into the composition of matter. The knowledge gained from these experiments impacts the human understanding of science and benefits wider society. At any given time, 12,000 scientists from 50

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