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Case Study

CHILDREN’S AID SOCIETY ACCELERATES DIGITAL STRATEGY WHILE IMPROVING WELFARE SERVICES’ RESPONSIVENESS

CHILDREN’S AID SOCIETY ACCELERATES DIGITAL STRATEGY WHILE IMPROVING WELFARE SERVICES’ RESPONSIVENESS

CHILDREN’S AID SOCIETY ACCELERATES DIGITAL STRATEGY WHILE IMPROVING WELFARE SERVICES’ RESPONSIVENESS

Iron Mountain
Pages 4 Pages

Durham Children’s Aid Society (DCAS) aimed to modernize child welfare services by accelerating digital strategy on the Child Protection Information Network (CPIN), ensuring secure, rapid anywhere-access to records for informed staff and inter-agency collaboration. Iron Mountain's software combined planned and on-demand document imaging with smart retention policies, reducing risks, enhancing child protection via faster case record access, and providing continuous remote availability during pandemics. As Information Systems Manager Michael Morris stated, it improved responsiveness and cross-agency exchanges for better welfare outcomes.

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