Huron Consulting Group helped Children’s Hospital Los Angeles (CHLA) by working closely with them to establish a new centralized call center that coordinated all access and pre-service functions, including referral management, clinical triage, scheduling, insurance verification, authorization procurement, and pre-service registration. Huron also implemented change management strategies to ensure staff buy-in and sustainability. This resulted in improved patient access, better customer service, faster response times, and a more consistent pre-visit experience for patients, as well as increased employee and provider satisfaction.

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