Ciena transformed its IT organization into a competitive advantage by implementing the Zscaler Zero Trust Exchange alongside VMware SD-WAN to support secure work-from-anywhere operations. Supporting more than 8,600 employees across 35 countries, the networking company reduced MPLS costs and help desk tickets by 50%, lowered application latency by 20%, doubled collaboration tool adoption, and improved troubleshooting by resolving 95% of user experience issues. Using Zscaler Internet Access (ZIA), Private Access (ZPA), Digital Experience (ZDX), and integrated cloud security, Ciena secured internet, SaaS, and private application access while enhancing performance, simplifying operations, and creating a resilient cloud-first infrastructure that enables continuous innovation and business growth

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