Ciena, a global networking systems, services, and software company, partnered with Zscaler to support its digital transformation initiatives and turn IT into a competitive advantage. The company sought to provide secure access for employees working from anywhere while improving performance and reducing operational costs. By implementing Zscaler’s Zero Trust platform, Ciena secured access to internet, SaaS, and private applications for its workforce regardless of location. The solution helped reduce MPLS expenses and help desk tickets by 50%, lowered application latency by 20%, and significantly improved the overall user experience, leading to increased collaboration and doubling meeting participation. In addition, Ciena enhanced its IT support effectiveness by quickly resolving 95% of user

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