The CNA customer success story describes how the organization improved the delivery of mission-critical defense insights through secure and controlled use of artificial intelligence powered by Zscaler. Facing challenges from legacy infrastructure, limited access to generative AI tools, high operational overhead, and concerns about protecting sensitive data, CNA adopted a modern security approach that enabled researchers to securely access AI applications in seconds instead of days. The solution enhanced visibility and governance over AI usage, reduced security risks, and streamlined IT operations. As a result, CNA achieved more than $1 million in cost avoidance by retiring legacy tools and generated over $500,000 in savings through improved AI operations. By simplifying architecture, stren

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