Deutsche Glasfaser Wholesale GmbH, a fast-growing telecommunications provider based in Borken, aimed to quickly rebuild its contact centre to support nationwide broadband expansion. The goals included full integration of service providers, maximum functionality, rapid scalability, and complete ownership and control of the system. By adopting Genesys Cloud for inbound and outbound communication, the company achieved a flexible, cloud-based contact centre without the need to manage server infrastructure. The solution enabled specialist teams to easily create and modify call flows using drag-and-drop tools, improving speed, agility, and operational efficiency while supporting continued growth.

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