Customer Journey to Cloud Transformation for a Global Lifestyle Brand

3 Pages

This case study details how HCLTech transformed a 17th-century global lifestyle company by integrating Salesforce solutions to improve customer satisfaction and order management. HCLTech deployed multi-language B2B and B2C cloud systems, implemented Service Cloud for warranty management, and automated contract renewals using Conga CLM. Results included a 20% increase in satisfaction and a 50% reduction in manual effort. The modernization unified retail POS and CRM systems, ensuring seamless data flow and improved security.

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Customer Journey to Cloud Transformation for a Global Lifestyle Brand

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