The case study highlights how Air Liquide improved facility management and service request processes by implementing Eptura across its global operations. With tens of thousands of employees and hundreds of locations, the company faced challenges managing requests that were previously handled through manual methods such as phone and email, with limited tracking and visibility. By adopting a centralized system, Air Liquide streamlined service request handling, improved tracking and reporting, and gained better oversight of maintenance activities. This transformation enabled more efficient operations, enhanced service quality, and improved accountability, helping the organization deliver more consistent and reliable facility management across its network.

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