An international truck manufacturer operating three global 24/7 call centres wanted unified visibility into its customer support operations after completing a major CRM integration. While the centres handled breakdown support for drivers and fleet operators effectively, management lacked a single, meaningful dashboard consolidating live and historical data. They needed real-time insights into incoming and active calls, as well as case-handling metrics such as open and closed tickets across all locations. A centralized data visualization solution was introduced to aggregate information from multiple sources into one interface, enabling better transparency, faster decision-making, and improved operational control over global call centre performance.

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