Medical University of South Carolina Health (MUSC) offered lifesaving LVADs for end-stage heart failure patients but struggled to provide adequate education and support for patients/caregivers, exacerbated by COVID-19 and limited VAD coordinator availability after hours. Health Catalyst's digital patient engagement solution delivered customized, high-quality asynchronous education, enabling effective preparation for LVAD management. This maintained superior outcomes, overcame staffing constraints, and ensured continuous support, empowering patients with essential knowledge for self-management and improved care quality.

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