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Distance Learning College Puts Community Satisfaction First by Improving Contact Center

Distance Learning College Puts Community Satisfaction First by Improving Contact Center

Distance Learning College Puts Community Satisfaction First by Improving Contact Center

Cisco
Pages 3 Pages

Customer Case Study © 2010 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 3 EXECUTIVE SUMMARY THOMAS EDISON STATE COLLEGE ? Higher Education ? Online Education; headquartered in Trenton, New Jersey USA ? 18,000 students worldwide BUSINESS CHALLENGE ? Replace outdated Private Branch Exchange phone system ? Reduce frequently dropped incoming calls, lower maintenance costs, and imp

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Related Solution Sets

Unified Communications
Colleges and Universities
Contact Centers

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