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It is essential to have a central point of contact in every business from which organizations can manage all customer interactions across various channels.

Customers always expect companies to be on their preferred communication channel. And it is not always the phone.

 

It is essential to have a central point of contact in every business from which organizations can manage all customer interactions across various channels.

Customers always expect companies to be on their preferred communication channel. And it is not always the phone.

21 Solutions

Featured Solutions


AGENTS+AI = Better Productivity Andimproved Customer Outcomes
Case Study AGENTS+AI = Better Productivity Andimproved Customer Outcomes
Augment Solutions

Solutions


ContactWorks chose Giva over a number of other solutions as their customerservice and technical support software for their call center operations.
Case Study ContactWorks chose Giva over a number of other solutions as…
Giva

YesVideo Call Center Re-launch 2.0
Case Study YesVideo Call Center Re-launch 2.0
West Coast Consulting

A1 Comms Selects Lightico as their Digitalization Partner to Boost Sales & Customer Satisfaction
Case Study A1 Comms Selects Lightico as their Digitalization Partner to…
Lightico

Short-term Turnover at Freedom Financial Call Center
Case Study Short-term Turnover at Freedom Financial Call Center
Journeyfront

Connecting Disparate Data and Improving Care with a Member Contact Center
Case Study Connecting Disparate Data and Improving Care with a Member…
Silverline

Casio chose Giva eCustomerService™ and Giva eKnowledgeManager™ as the single solution for its USA and Canada customer service call center operation.
Case Study Casio chose Giva eCustomerService™ and Giva eKnowledgeManager™…
Giva

How Lionbridge Prepared Our Client’s Contact Center For Any Situation
Case Study How Lionbridge Prepared Our Client’s Contact Center For Any…
Lionbridge

SHAW TRUST
Case Study SHAW TRUST
ONI plc

Learn How Innogy Reduced Contact Center Calls by 13%
Case Study Learn How Innogy Reduced Contact Center Calls by 13%
NGDATA

Pharmaceutical solutions leader assures call center uptime and enhanced customer service with high-availability SD-WAN
Case Study Pharmaceutical solutions leader assures call center uptime and…
Silver-Peak

CALL CENTRE COLCHESTER ESSEX
Case Study CALL CENTRE COLCHESTER ESSEX
Air Options (UK)

Managing customer data in a 100% secure way
Case Study Managing customer data in a 100% secure way
VCC Live

Increased sales conversion rates by over 50 percent for lastminute.com
Case Study Increased sales conversion rates by over 50 percent for…
WNS

Increased conversion rate by 50percent for Travelocity's in-bound offline sales
Case Study Increased conversion rate by 50percent for Travelocity's…
WNS

Virtual Contact Center Cuts Costs and Improves Service
Case Study Virtual Contact Center Cuts Costs and Improves Service
Cisco

Azure-Powered Enterprise Solution
Case Study Azure-Powered Enterprise Solution
QBurst

A Leading Online Travel Agency Increases Revenues by 16 Percent with Actionable Analytics
Case Study A Leading Online Travel Agency Increases Revenues by 16 Percent…
WNS

Euro Africa Travel talking
Case Study Euro Africa Travel talking
VOIPEX

Call Centers Reduce Time-to-Hire by 50% Using Jobaline's Automated Phone Pre-Screening for Seasonal Employment
Case Study Call Centers Reduce Time-to-Hire by 50% Using Jobaline's…
Jobalign

Distance Learning College Puts Community Satisfaction First by Improving Contact Center
Case Study Distance Learning College Puts Community Satisfaction First by…
Cisco
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