Eastman Kodak, a global manufacturer specializing in commercial printing, advanced materials, and chemicals, accelerated its digital transformation efforts to improve efficiency, productivity, and customer experience across its operations. As the company expanded globally, it faced challenges stemming from fragmented processes, disconnected data sources, and legacy systems created through years of organizational and product evolution. These issues limited visibility and operational consistency, particularly in customer service and printing support functions. To address these challenges, Kodak leveraged technology to modernize workflows, integrate information, and streamline business processes across departments. The transformation enabled greater collaboration, improved access to critical

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