Elerian AI develops conversational voicebots that must sound natural, respond in real time, and handle diverse accents and dialects, including South Africa’s 11 official languages. General ASR models capped at ~70% accuracy were insufficient. Deepgram’s tailored speech models achieved over 90% accuracy with under 300-millisecond latency and on-prem deployment for security-sensitive industries. The improved transcription reduced repeat prompts and enhanced caller satisfaction. Combined with sentiment detection and low-code dialogue tools, Deepgram enables Elerian to deliver human-like AI agents that rival top-tier human operators.

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