EML, an Australian provider of claims management and insurance services with more than 3,900 employees, replaced its legacy VPN and proxy infrastructure with the Zscaler Zero Trust Exchange to improve digital trust, secure AI-powered applications, and deliver a better remote work experience. The organization deployed Zscaler Private Access (ZPA), Zscaler Internet Access (ZIA), and Zscaler Digital Experience (ZDX) to eliminate VPN bottlenecks, provide direct-to-application connectivity, strengthen data protection, and improve visibility into network performance. The rollout to most employees was completed within two months, reducing VPN support tickets by 80%, proxy maintenance by 25%, and remote access maintenance by 20%.

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