Genesys helped Localsearch rapidly upgrade its 80-seat contact center to the Genesys Cloud CX™ platform, enabling business continuity just before the COVID-19 shutdown. This upgrade addressed limitations of their legacy system and supported over 28,000 customers who prefer inbound calls. During the pandemic, Genesys allowed Localsearch to quickly onboard 60 additional sales consultants onto the platform, ensuring uninterrupted customer service and operational resilience across 38 markets along Australia’s eastern seaboard.

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